Got Questions?
Frequently Asked Questions
General Questions
Are KOKODI safe for use by kids?
Yes, KOKODI is safe for kids. All case and writing surface materials are made of impact resistant plastic. All case components are made of ABS plastic material, which is commonly used in many other consumer products. The LCD tablet has passed a toxicological assessment for safety.
Is it a good gifts for a boy or a girl?
Yes, it’s perfect. Our LCD tablet allows kids to focus on creating without cluttering up your house, and reducing the amount of time kids spend on electronics.
What tools can I use to write on the KOKODI writing tablet?
We recommend using our stylus, but any soft-tipped tool or even your finger can be used. Do not use sharp tools to prevent scratching the writing surface.
What do I do if there are scratches on my new tablet?
During delivery, spots or scratches may appear due to the sensitivity of the LCD screen. On first use, unlock the lock button to erase the entire screen.
If the spots cannot be removed, contact us at support@mykokodi.com.
Can I erase just part of the writing surface?
No, you can’t. When the erase button is pressed, the entire writing surface is erased.
Can multiple doodles be saved and accessed later?
No, its just a screen without a computer chip.
How do colors work?
The colors “happen” when you draw on the LCD screen. And it will be brighter when used under light. The LCD screen has no blue light and no glare. It’s safe for your child’s eyesight.
How do I check my order status?
After you submit your order, you will receive an email confirming your order. Once your order has shipped, you will receive another email with tracking information.
Please enter or paste the order tracking number on the order tracking page to check the shipping status of your product.
About Wholesale
What is your MOQ?
We welcome all types of cooperation, and in order to reduce your cost of trying, our starting quantity is from 10 pieces.
What is the wholesale program?
Our wholesale program allows both online and brick-and-mortar retailers to offer their customers a range of KOKODI products in their stores. Members of the program get access to exclusive perks and benefits, including early access to new products, discounted pricing, KOKODI branded display units, bulk purchase options, and even private labeling opportunities. Additionally, members of the wholesale program receive dedicated support from our team of experts. If you have any questions or concerns, please don’t hesitate to reach out to our wholesale team at support@mykokodi.com.
Can I get private labels?
We offer private label opportunities custom to your specific needs. For more information, please email support@mykokodi.com.
Why should I buy from KOKODI?
KOKODI is committed to providing our valued wholesale partners with the highest quality, affordable products. We undergo rigorous third-party testing and openly share the results, giving you complete peace of mind that our products are of the highest quality.